Refunds and Returns
We have to be notified of all returns/exchanges within 30 days from the day the order was placed. We have to be notified immediately upon receipt if there are any damages or defects to the items so we can file a claim with a shipping carrier. If we are not notified right away, we will not be able to exchange the item or take it back for a refund. Merchandise must be in original factory condition and original box and has to be packaged exactly as the manufacturer packed it.
Please note: do not fix or glue little parts without our authorization. We will not accept any item back if it was glued or comes back to us without an original box.
All shipping and handling fees are non-refundable with an exception where moderndiecast.com has made an error by shipping an incorrect item to the customer. In this case, please contact Modern Diecast for a return label. Once the item is returned back to the warehouse a correct replacement unit will be shipped out or a refund issued for the full amount of the order if the correct unit is unavailable. Modern Diecast.com must be informed of the receipt of incorrect merchandise within a week of delivery.
Unclaimed, Undeliverable, and Refused Delivery Returns: Unclaimed, undeliverable, and refused delivery returns will be subject to cancellation and a refund less our original shipping cost.